Transform your sales and marketing

Optimize your service business

Business Central - the one stop shop for SMBs

Delight your customers and earn loyalty

  • The unique editable grid to speed data handling
  • Speed up quoting in Dynamics
  • Integrate e-signatures in your customer documents
  • Dynamics customer portals for WordPress. Simpler than PowerApps portals
  • Implementation, licensing and support costs explained
  • Get an instant quote for a Dynamics implementation
  • Understand the types of licenses and how to save money by making the right choices

Guides to help you evaluate and choose

  • A beginner's guide to Dynamics Sales - read online or by email
  • A beginner's guide to Business Central - read online or by email
  • Practical tips for getting more from Dynamics

Customer Self-Service

  • Communicate across all channels & devices - voice, SMS, social media, email, instant messaging, chatbots, mobile, tablet, and desktops.
  • Customers want to solve problems themselves. Self-service portals allow users to view your knowledge articles, diagnose issues, and raise cases without contacting an agent.
  • Better customer knowledge means efficient, personalized service. View a full history of customer interactions and preferences.
  • Agents can give feedback and share information after a support session. Use AI to make suggestions for common issues. Send surveys using Dynamics 365 Customer Voice.
  • Use AI to identify sentiment for each interaction and spot trends. Cluster topics to show areas for learning or improvement. Track performance against company KPIs.

Embedded IoT for Proactive Service

With embedded IoT you'll be notified before your customer knows something is wrong. It's simple to monitor device health and set alerts in agent dashboards.

Intelligent Support Agents

  • Intelligent agents guide customers to the most appropriate support agents.
  • AI-driven Smart Assist guides agents to the information and actions they need for a quick resolution.

Enjoy peace of mind, knowing your data is safe in the cloud.

Sync Your Data with Dynamics 365

  • Synchronize WooCommerce orders with Dynamics 365.
  • Synchronize Shopify orders and customer records with Dynamics 365.
  • Synchronize Magento orders and customers with Dynamics 365.
  • Add and synchronize transactions from Xero to Dynamics.
  • Synchronize QuickBooks accounting data with Dynamics.

Delight Your Customers and Build Loyalty

  • Close cases faster
  • Retain customers
  • Empower staff

Dynamics 365 Customer Service. Discover the #1 customer service desk software.

The Best Service

Microsoft Dynamics 365 for Customer Service

  • Interact on customers' terms
  • Help customers help themselves
  • Give agents a 360° customer view
  • Track insights and sentiment
  • Give proactive service
  • Take the workload off agents

Use Copilot to Take the Workload from Your Agents

  • Microsoft’s AI business tools free up time for agents to focus on top-quality service.
  • Search for and describe solutions intelligently.
  • Route problems to the most appropriate agent.
  • Diagnose and troubleshoot problems.
  • Draft email responses.
  • Copilot has helped Microsoft's own Customer service agents.

Your One-Stop Contact Centre

With Omnichannel for Customer Service you can run a complete, integrated contact centre – all from one solution.

Run Your Contact Centre from Dynamics 365 Customer Service

  • A switchboard in the cloud
  • Easy to consult and transfer
  • Voice transcription and call recording
  • Real-time sentiment analysis
  • Automated messaging
  • Demand reporting in real time
  • Supervisor tools

Connect in the Way Your Customers Want

  • Web chat
  • Voice
  • Email
  • SMS
  • Facebook
  • Twitter
  • WhatsApp

Intelligent Bots for Issue Resolution

What Can I Do with a Chatbot?

  • Answer routine queries - opening times etc.
  • Give personalized answers - "Where is my order?"
  • Understand speech and respond intelligently.
  • Answer product queries.
  • Collect feedback.
  • Route customers to the best department.
  • Open customer services 24/7.

Microsoft Power Virtual Agents

Use on any channel - chat, SMS, WhatsApp...

How to Deliver Customer Service 24/7

Dynamics 365 Customer Service​

How Colchester Council Revolutionised Its Service to Residents.

Powerful, Integrated Reporting

  • AI-powered upsell suggestions
  • Flexible service level agreements
  • Time-saving document templates
  • Integrated user feedback with Dynamics 365 Customer Voice.

Empower Agents

  • Skill-based routing
  • Multi-session engagement
  • 360-degree customer views
  • Make data-driven decisions to enhance your operations.